Refund & Cancellation Policy

Koves services are cash-pay. Koves does not bill insurance, Medicare, Medicaid or any other government healthcare program. The price, what it includes, and how often you are billed are shown to you at checkout before you pay.

Some Koves programs renew automatically. If you enroll in a recurring program, you authorize Koves and its payment processors to charge your payment method at the price and frequency shown at checkout until you cancel. Billing dates can shift slightly because of weekends, holidays, month length, or provider, pharmacy or payment-processor timing.

You can cancel a recurring subscription at any time:

• through the cancellation option in your patient portal at patient.koves.co; or
• by emailing hello@koves.co.

Cancelling stops future renewals once the cancellation takes effect. It does not reverse charges already incurred, or undo a consultation already completed, a clinician review already performed, a prescription already sent to the pharmacy, pharmacy processing already started, or medication already dispensed.

Prescription processing can begin shortly after a provider approves treatment, so if you want to cancel, please do it before your prescription is processed whenever possible.

Except where applicable law requires otherwise, charges may become non-refundable once the related service has been performed or pharmacy processing has begun. This can include charges for:

• healthcare provider consultations and medical review;
• prescription processing and pharmacy fulfillment;
• medication;
• laboratory services;
• administrative services; and
• shipping.

If you have a question about a specific charge, contact hello@koves.co.

For safety reasons, prescription medications generally cannot be returned for resale or reuse once they have been dispensed by the pharmacy.

Contact hello@koves.co if you believe you received:

• an incorrect product;
• a materially damaged shipment;
• a duplicate charge or an incorrect charge; or
• any other fulfillment error.

Please include your name, the email on your account, the date of the charge or delivery, and a short description (a photo helps for damaged shipments). Questions about the medication itself — its labeling, storage, ingredients or formulation — can also go to the pharmacy that dispensed it.

Any delivery timeframe shown to you is an estimate, not a guarantee. Orders can be delayed by clinical review, provider approval, pharmacy processing or compounding time, supply limits, weekends and holidays, carriers, weather, or incorrect shipping details.

You are responsible for giving a complete and accurate shipping address, collecting your delivery promptly, and storing medication as the dispensing pharmacy or manufacturer instructs.

Nothing in this policy limits any refund or remedy that applicable law gives you.

Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements.

Koves LLC · hello@koves.co

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.