Free expedited shipping on orders over $150
What are you writing about?
Pick the closest one. Most of these get you there faster than the form below.
A medical emergency
Do not write to support. Call 911 or go to the nearest emergency room.
Call 911My order or shipping
Tracking is emailed the moment your order ships and stays in your account. Every order goes out in plain, unmarked packaging.
Sign in for trackingMy treatment or a side effect
Message your provider in your account. Clinical questions never go through the form below.
Message your providerBilling or a refund
Charges, itemised receipts for HSA and FSA, and refunds on an order.
Email hello@koves.coAn account or login problem
You cannot sign in, or the email, address or card on file needs changing.
Email hello@koves.coPress
Media enquiries, and what Koves has already said on the record.
See the press pageCareers
Open roles, and how hiring here actually works.
See open rolesPartnerships
Clinicians, pharmacies and platform partners.
Email hello@koves.coKoves support is not a clinical channel and cannot give medical advice. Anything about your diagnosis, prescription, symptoms or side effects goes to your licensed provider through your account.
Send us a message.
We answer every one within one business day. Write from the email on your order if you have one — it finds your account faster.
What happens after you send.
What you can hold us to
Every line below is already written down. If it is not, we do not claim it.
Read the full FAQEvery message answered within
One inbox — hello@koves.co. No phone tree and no ticket number.
1business day
Charged before a provider approves your plan
If treatment is not appropriate for you, there is no charge for a prescription.
$0
Hidden fees on any plan
You see the full price before anything is charged.
0
Anything on the outside of the box naming Koves
Every order ships in plain, unmarked packaging.
0
Insurance claims we file
Plans are paid for directly. Ask and we will send an itemised receipt for reimbursement.
0
Minimum age for an intake
Some treatments carry further eligibility your provider reviews with you.
18years
- Rows two to six are the Koves FAQ. Row one is the commitment support works to.
Plain box.Nothing on the outside.
Every order ships in unmarked packaging. Nothing on it names Koves, and nothing on it says what is inside.
Questions support gets every day
Can I track my order?
Yes. A tracking link is emailed to you when your order ships, and you can find it any time in your account.
When will my order arrive?
Once your provider approves your plan and the pharmacy fills it, orders typically arrive within a few business days. You will get a confirmation email as soon as it ships.
What if my order is late or damaged?
Reach out to support with your order number and we will sort it out, including a replacement where appropriate.
Can I pause, skip, or cancel my subscription?
You can pause, skip, or cancel your subscription from your account at any time. Changes made before your next billing date apply to that upcoming shipment.
How do I update my account details?
Sign in and open your account settings to update your contact details, shipping address, or payment method.
Can I get a refund?
Contact support and we will review your order. Prescription products generally cannot be returned once they have been dispensed, but we will make it right where we can.
Is this prescribed by a provider?
Yes. Prescription treatments are only issued after a licensed provider reviews your intake and decides they are appropriate for you. If they are not, they will tell you, and you will not be charged for a prescription.
Do you accept insurance?
Plans are paid for directly rather than billed to insurance. If you would like to seek reimbursement, we can provide a receipt for your records.
You do not have to
work it out alone.
Support reads every message. If it turns out to be clinical, your provider answers it instead. Either way a person does, within one business day.